Cuestra can help you in most cases with support issues regarding your username and passwords for site access. Please use the resources listed below to help manage your username and password.
The most important thing: when you joined, you received an email directly from the billing company. This is a very important email and should be referred to if you need help logging in, managing your subscription, managing your userid and password and any other customer service.
USERNAME and PASSWORD HELP
The most common problems:
1. You must enter the username and password provided EXACTLY as it is provided.
2. Usernames and Passwords are case sensitive, there should be no spaces ahead or behind the username or password.
3. We recommend you simply CUT and PASTE the username and password from the email. This way you guarantee you get it exactly right!
4. You may be locked out! If you have tried and failed more than 3 times in a row the security system will freeze your access. We can reset it for you.
5. If you have shared your password you will be locked out and your membership terminated immediately. Password sharing is strictly prohibited.
If you cannot locate this email or cannot figure out which biller was used to process your membership, please contact us directly on support@cuestra.com with as much details as possible (name, full address, phone number, sign up date, what site you joined etc and we will respond and help you within 24 hours.
Need More Help?
If you are unsure or do not have the email or information to help you deal with a billing support issue please contact us directly for support. Remember to include as much information in your email to us, including you username and password, if you have it, the site you joned, your name and email address. We will try to respond and resolve any issues within 24 hrs where possible.
Contact Us
User Ids and Password Help
The billing processors below are responsible for issuing your userid and password. You can get support through directly from them or in some cases by clicking the Password Support link below:
Access Support:Cuestra Support
More Username and Password support here:
NetBilling:www.netbilling.com
Epoch:www.epoch.com
CCBill:www.ccbill.com or Here
WebBilling:www.webbilling.com
European Debit:www.gxbill.com
Help with Sites and Site Issues
Contact our technical support webmaster for help regarding any site issues or questions.
support@cuestra.com